Refund policy

Rose Ray – Shipping, Return & Refund Policy

At Rose Ray, every suit is crafted with care and attention to detail. We want you to feel confident and happy with every purchase. This policy outlines our shipping process, return and exchange terms, and how refunds are handled.

1. Order Confirmation

  • Once an order is placed, it is reviewed and confirmed by our team before dispatch.
  • Please ensure that your name, phone number, address, and chosen size are accurate. Rose Ray is not responsible for delays or issues caused by incorrect details provided at the time of ordering.
  • Orders can be modified or cancelled only before they are dispatched.

2. Shipping & Delivery

  • Delivery time: All orders are delivered within 3 to 4 working days from the date of confirmation.
  • Delivery charges: A flat delivery fee of Rs. 200 applies to every order.
  • Delivery times may occasionally be affected by public holidays, weather conditions, or courier delays beyond our control. We appreciate your patience in such cases.

3. Inspecting Your Order

  • We recommend that you check your parcel carefully upon delivery.
  • For your protection, please record a short unboxing video while opening the parcel. This helps us process any claim for damaged or incorrect items quickly and fairly.

4. Return & Exchange Policy

We accept return or exchange requests under the following conditions:

  • The request must be made within 48 hours of receiving the order.
  • The item must be unworn, unwashed, unaltered, and in its original condition and packaging.
  • The item must be free from perfume, makeup stains, or any signs of use.
  • Proof of the issue (clear photos or unboxing video) must be provided for damaged, defective, or incorrect items.

Exchanges:

  • Exchanges for a different size or colour are subject to stock availability.
  • In the case of exchanges due to change of mind or size preference, delivery charges for both shipments are to be paid by the customer.
  • If the exchange is due to our error, we will cover all delivery costs.

5. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered:

  • Please report it within 48 hours of delivery with supporting photos or video.
  • After verification, we will offer either a replacement or a full refund, including delivery charges.
  • All return delivery costs for such cases will be covered by Rose Ray.

6. Refund Policy

  • Refunds are issued only after the returned item has been received and inspected.
  • Approved refunds are processed within 5 to 7 working days.
  • Refunds will be sent through the original payment method or via bank transfer or mobile wallet, as agreed with the customer.
  • Delivery charges (Rs. 200) are non-refundable when a return is made due to change of mind, size preference, or personal choice.

7. Non-Returnable Items

For hygiene and quality reasons, the following cannot be returned or exchanged:

  • Garments that have been worn, washed, or altered
  • Custom-stitched or made-to-measure orders
  • Items without original packaging or tags
  • Requests made after the 48-hour return window

8. Slight Colour Variations

We make every effort to display our products accurately. However, slight differences in colour may occur due to lighting, photography, or screen settings. Minor colour variations are not considered a defect and do not qualify for a return.

9. Policy Updates

Rose Ray reserves the right to update or modify this policy at any time. The policy in effect at the time of your order will apply to your purchase.