Shipping policy

Rose Ray – Shipping Policy

At Rose Ray, we want your order to reach you safely and on time. This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Order Processing

  • Once you place an order, it is reviewed and confirmed by our team, usually via WhatsApp or phone call.
  • Orders are processed and dispatched only after confirmation.
  • Please make sure that your name, phone number, complete delivery address, and chosen size are correct. Orders with incomplete or incorrect details may be delayed or cancelled.

2. Delivery Time

  • Orders are delivered within 3 to 4 working days from the date of order confirmation.
  • Working days do not include Sundays and public holidays.
  • Delivery times are estimates. Delays may occasionally occur due to weather conditions, public holidays, high order volumes, or courier issues beyond our control.
  • During sale periods or peak seasons, deliveries may take slightly longer. We will keep you informed if your order is affected.

3. Delivery Charges

  • A flat delivery fee of Rs. 200 applies to every order.
  • Delivery charges are added to your order total and are confirmed at the time of order confirmation.
  • Delivery charges are non-refundable in cases of returns made due to change of mind or size preference.

4. Delivery Areas

  • We deliver to addresses within Pakistan through our partnered courier services.
  • Delivery to remote or restricted areas may take longer, depending on courier coverage.
  • If your area is not serviceable by our courier partner, we will inform you and offer an alternative or cancel the order.

5. Order Tracking

  • Once your order is dispatched, we will share the courier details and tracking information, where available, via WhatsApp.
  • You can use this information to follow the progress of your parcel.

6. Receiving Your Order

  • Our courier will contact you on the phone number provided at the time of ordering. Please keep your phone reachable during the delivery period.
  • If the courier is unable to reach you or nobody is available at the address, delivery may be re-attempted. After multiple failed attempts, the parcel may be returned to us and the order may be cancelled.
  • Please check your parcel carefully at the time of delivery.

7. Damaged or Incorrect Parcels

  • We recommend recording a short unboxing video while opening your parcel.
  • If you receive a damaged, defective, or incorrect item, please report it within 48 hours of delivery with clear photos or your unboxing video.
  • Such cases are handled in accordance with our Return & Refund Policy.

8. Incorrect or Incomplete Address

  • Rose Ray is not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete address details provided by the customer.
  • If a parcel is returned to us due to an address error, re-shipping charges may apply.

9. Delays and Unforeseen Circumstances

We are not liable for delivery delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, political unrest, road closures, government restrictions, or courier disruptions. In such cases, we will do our best to keep you informed and deliver your order as soon as possible.

10. Changes to This Policy

Rose Ray may update this Shipping Policy from time to time. The policy in effect at the time of your order will apply to your purchase.